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The cruise line said the passengers missed the "all aboard time of 3 p.m. local time." It said it was a "very unfortunate situation" but that passengers were responsible for being on time. The stranded guests made arrangements to rejoin the ship in Banjul, Gambia, but the vessel could not safely dock there due to "adverse weather conditions," Norwegian said. It’s one of the main reasons many cruisers exclusively book official cruise excursions, because they’re the only way to guarantee the ship will wait for you if you’re late. (Third-party and independent activity operators are also unlikely to refund you if the ship makes a last-minute change and skips a port of call). Mr. Campbell said the nation’s coastguard service then put all the passengers on a boat and sailed them out to the cruise ship, but still they were refused permission to board.
Cruise Ship Collides With Dock at Turkish Port
"Guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel," the NCL statement said. “When the guests did not return to the vessel at the all aboard time, their passports were delivered to the local port agents to retrieve when they returned to the port, as per the regular protocol. Our team has been working closely with the local authorities to understand the requirements and necessary visas needed for the guests to rejoin the ship at the next available port of call. Given that these guests were on a private tour and did not return to the ship at the communicated all aboard time, they are responsible for any necessary travel arrangements to rejoin the ship at the next available port of call, per our protocol. Per Norwegian Cruises’ online documents, it’s the guest’s responsibility to be back to the ship on time. “In all ports of call, it is also the guest’s responsibility to be back onboard the ship no later than one (1) hour prior to the ship’s scheduled departure time.
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He described having to take a ferry to get into Senegal, and then a four-hour drive. Another passenger in her 80s was reportedly late to the ship because she was receiving emergency medical treatment on the island. Following that ordeal, they said they aren’t sure if they’re going to board the ship again to rejoin the cruise. The couple then had to make their way from Sao Tome to Dakar, Senegal, where the cruise ship was docked on April 2.
A group of cruise ship passengers were stranded on an African island. What happened?
Such was the case for a recent South Carolina couple who found themselves left behind during their 21-day Norwegian Cruise Line stop in São Tomé and Príncipe, a small African island nation off the western coast of the continent. The travelers are now having to do just that, with the American couple claiming they’ve spent more than $6,000 to cover the group’s time on the island and travel to rejoin the ship in Gambia or Senegal, depending on logistics. Per People Magazine, four of the travelers are older individuals, and one has an unspecified heart condition. Unfortunately for eight travelers on an African cruise stopped in São Tomé and Príncipe, an island just to the east of Equatorial Guinea, they found out the hard way what happens when you break that rule. When they were late returning to their ship after a day on land, it did what it warned would happen — they were left behind by the cruise.
He described a frustrating conversation with NCL’s customer service that sent him in circles trying to get in touch with someone. They were left stranded with no credit cards, medications, or other essentials. Neighbors in the luxury high-rise in Houston where Williams lives reported seeing her leave with her luggage on Thursday, April 4, but without her children. Alarms were raised when she did not return, prompting a welfare check by Harris County Precinct 5 deputies.
We Cannot Emphasize Enough Not to Be Late for Your Cruise
Jill and Jay Campbell, of South Carolina, along with four other Americans and two Australians, had to race through seven different countries in 48 hours to reboard the Norwegian Dawn in Senegal on Tuesday. If you decide to bail now, you'll still need to travel back home and then figure out how to get any belongings that were left behind. Most cruise companies can mail your stuff to you, but you will be the one paying the price.
A dream cruise vacation has turned into a nightmare for eight passengers left stranded on the African island of São Tomé and Príncipe after their ship left without them because they were late to return from a private tour. Norwegian Cruise Line told NBC News in a statement that the Campbells’ situation was unfortunate, saying “guests are responsible for ensuring they return to the ship at the published time” and noting the group was on a privately-run tour. I know this not because I’m a frequent cruiser — in fact, the Dawn was my first big cruise — but because Norwegian Cruise Lines informs you of this non-stop. The evening before you arrive, there’s a ship-wide announcement with arrival and departure times for the next day.
In various interviews with media outlets, the group recounted that they claimed they told their guide they were running late, causing the guide to call the ship to inform it that passengers would miss the “return to ship” time. By the time the guests finally returned to the port, the ship had finished boarding, though it was still anchored in the harbor. Harbor employees called the ship, and when they got no response, decided to ferry the passengers to the Norwegian Dawn. Per various media sources, the ship did give the passengers their passports, which they had not taken with them.
Norwegian Cruise captain refused to let eight passengers who were late reboard ship - The Guardian
Norwegian Cruise captain refused to let eight passengers who were late reboard ship.
Posted: Tue, 02 Apr 2024 07:00:00 GMT [source]
Norwegian Cruise captain refused to let eight passengers who were late reboard ship
But they said some people tried to fly back and couldn't because of the snowstorm. Meanwhile, others said they sat outside booked hotels waiting for a cancellation. FOX 9 saw a couple of people on social media supporting Faulkner, who again, says she'll refund the money upon her Saturday return.
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Cruise ships are an ideal vacation option for children, offering a myriad of opportunities for parents to have some important time alone without the kids. A couple said they were in the first week of a three-week Norwegian cruise when cruise officials refused to let them board the ship after their excursion off the coast of west Africa ran late. They had earlier hoped to board the ship at the port in Gambia in West Africa, traveling 15 hours through six countries to reach the port on Sunday, only to find that the ship could not dock due to low tides, according to WPDE.
Thankfully, the group helped the 80-year-old on a flight back to the U.S., while the rest of the group appealed to the U.S. embassy in nearby Angola to figure out how to reunite with the ship. However, the stranded passengers can currently only get on the ship if the cruise line approves their request. The Campbells said they have not heard back from Norwegian Cruise Line about the incident.
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